ppvib's Privacy Policy
Your personal information is completely safe with us. This document clearly explains how ppvib collects, processes, and protects your information.
This privacy policy applies to all users of the ppvib platform. By using our website, you are considered to have agreed to the terms of this policy. Please read it carefully.
1. Introduction & Purpose
ppvib operates a safe and trusted online gaming platform for users in Bangladesh. We believe personal privacy is a fundamental right, and protecting our users' information is our primary responsibility.
The purpose of this privacy policy is to clearly inform you of how ppvib collects your personal information, for what purpose it is used, how long it is stored, and when it may be shared with third parties. We do not withhold any information or present it in vague language.
We ask you to read this policy in full before creating a ppvib account, logging in to our platform, or using any of our services. If you have any questions about the terms described in this policy, please contact our support team.
Information We Collect
ppvib collects only the information necessary to provide our services. We never collect excessive or irrelevant information.
2.1 Information You Provide Directly
When you create an account or use our services on ppvib, we may collect the following information:
- Full name and date of birth (for age verification — for users aged 21 and above)
- Email address and contact mobile number
- Password (stored in encrypted form — never in plain text)
- Payment method details: bKash, Nagad, Rocket or Upay account number
- National ID card or relevant documents for identity verification (as part of the KYC process)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and browsing behaviour
- Referral URL (the source from which you arrived at our site)
2.3 Cookies & Tracking Technologies
ppvib uses cookies and similar technologies to improve your experience. Cookies help remember your preferences and make the login process easier. You can control cookies from your browser settings if you wish, but this may limit the functionality of some services.
Purpose of Information Use
We use your information only for lawful and stated purposes. ppvib may process your personal information for the following reasons:
3.1 Account Management & Service Delivery
- Creating, verifying and maintaining your account
- Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay)
- Managing gaming services and bonus offers
- Generating transaction history and account statements
3.2 Security & Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Complying with anti-money laundering (AML) procedures
- Monitoring unusual transaction activity
- Maintaining the integrity of our platform
3.3 Customer Support
- Resolving your issues via live chat or email
- Responding to complaints and reviews
- Providing responsible gaming support
3.4 Service Improvement
- Improving platform functionality and user experience
- Identifying and resolving technical issues
- Conducting statistical analysis (using non-personally identifiable information)
3.5 Communications
- Sending important account notifications
- Informing you about changes to policies
- Letting you know about relevant offers, subject to your consent
Information Sharing
ppvib does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Our payment processing partners (bKash, Nagad, Rocket, Upay) receive the information necessary to complete transactions. These partners have their own privacy policies and are bound by strict data protection agreements with us.
Technology service providers (such as server hosting and security testing) receive only the minimum information needed to carry out their work and may not use it for any other purpose.
4.2 Legal Obligations
We may be legally required to disclose information in order to comply with a lawful request from a relevant authority or a court order. In such cases, we provide only the information legally required.
4.3 Fraud & Abuse Prevention
If serious fraud, money laundering, or other illegal activity is identified, information may be shared with the relevant investigative authorities.
4.4 Business Restructuring
If ppvib ever undergoes a business merger or acquisition, user information may form part of the transferred assets. In such a case, we will notify you in advance and the new entity will comply with the terms of this privacy policy.
Data Protection & Security
ppvib has adopted industry-standard technical and organisational measures to keep your information secure.
5.1 Technical Safeguards
- SSL/TLS Encryption: All communication between you and our servers on our platform is encrypted.
- Password Hashing: Your password is never stored in plain text — it is hashed using advanced cryptographic methods.
- Firewall & Intrusion Detection: Our servers are under constant monitoring and unusual activity is detected automatically.
- Data Backup: Your information is backed up regularly so that it is not lost in the event of a technical failure.
5.2 Access Controls
Among ppvib staff, only those who need access for their work can view your information. All access is logged and reviewed regularly.
5.3 Response to Security Breaches
If a security incident ever occurs and there is a risk that your information has been compromised, we will notify you as quickly as possible and take corrective action.
User Responsibility: While our security measures are in place, you also play a role in keeping your account secure. Use a strong password, never share your login details with anyone, and exercise caution when using your account on public Wi-Fi.
Data Retention Period
ppvib does not retain your information beyond the necessary period. Retention periods are determined based on the following principles:
6.1 Active Accounts
While your account is active, we retain all information necessary to provide our services.
6.2 After Account Closure
Even after you close your account, we are obliged to retain certain information for a specified period to meet legal and regulatory requirements. Once that period expires, the information is securely deleted or irreversibly anonymised.
6.3 Inactive Accounts
For accounts that have been inactive for an extended period, we will give you advance notice and take action according to your preference.
Your Rights
ppvib respects your rights over your personal information. You may exercise the following rights:
7.1 Right of Access
You have the right to know what information we have collected about you. Contact our support team and we will provide you with a copy of your information.
7.2 Right to Rectification
If your account contains incorrect or outdated information, you have the right to have it corrected. Information can be updated through your account settings or via our support team.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, it may be necessary for us to retain some information due to legal or regulatory obligations.
7.4 Right to Object to Processing
For marketing communications, you may withdraw your consent at any time. This does not affect the processing of information necessary for managing your account.
7.5 Data Portability
You have the right to request your information in a structured, machine-readable format. Contact our support team to exercise this right.
To exercise any of the above rights, email us at: [email protected] — we provide support 24/7.
Protection of Minors' Information
ppvib is for users aged 21 and above only. We do not knowingly collect or store any information from minors.
Age is verified during the registration process. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information.
If you are aware that a minor is using our platform, please contact us.
Third-Party Links & Services
The ppvib platform may sometimes reference third-party services. This policy applies only to ppvib's own information processing.
Payment service providers (such as bKash, Nagad, Rocket and Upay) are governed by their own privacy policies. ppvib is not responsible for the data practices of these third parties, and we recommend that you read their own privacy policies.
Policy Changes
ppvib may update this privacy policy from time to time. When such changes occur, we will take the following steps:
- The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- Continuing to use the platform after changes have been made means you agree to the updated policy.
We recommend that you visit this page regularly to stay informed about the latest information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is available 24/7 to assist you.
Ways to Contact Us
Live Chat: Use our live chat to get direct support 24/7.
Email: [email protected]
Support is available in both Bengali and English.
The security of your information at ppvib is our highest priority. We believe that transparency and honesty are the foundation of a lasting and trustworthy relationship. Thank you for using our platform.